I am in the process of logging a complaint with the DfT and I have contacted Ryanair once again in the last few days Surely a 12+week wait is long enough to sort out a refund? Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. Ryanair has further angered thousands of customers waiting on cash refunds for cancelled flights, by emailing them about vouchers it wants to issue instead. Flights have been cancelled worldwide. The airline came under significant criticism last week for changing its policy on refunds … We are making rapid progress in processing refund requests. By Fran McNulty. Additionally, the airline says it will have paid all May refunds and most June refunds by the end of July. Ryan Boland says: "You absolutely can (turn down) vouchers. The email says vouchers can be exchanged for cash in 12 months. Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds. We will review your request … “We are pleased to have made such significant progress over the month of June in eliminating the backlog of cash refunds due to the Covid-19 flight cancellations, said Ryanair’s CEO Eddie Wilson. Ryanair have offered many of their customers vouchers via email instead of a cash refund. However, you do not need to accept this offer. Ryanair CEO Michael O'Leary claimed the airline's policy on refunds had not changed despite the coronavirus. But Ryanair has angered passengers by refusing cash refunds and offering vouchers instead. We are working our way through the small remaining balance. Ryanair says it is offering refunds as cash or vouchers Updated / Friday, 24 Apr 2020 06:46. We booked Ryanair flights to Malta in March which, of course, had to be cancelled. Agriculture & Consumer Affairs Correspondent. 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